Refund Policy

Refund & Exchange Policy
We offer a 14-day hassle-free return for unused, unopened items in original packaging with tags attached.

Conditions:

• Request must be submitted within 14 days of delivery.
• Item must show no signs of wear, damage, or use.
• Proof of purchase (order number) required.

Process:

1. Contact us via email: support@yourstore.com
2. Include order number and reason for return.
3. We’ll approve the request within 2 business days.
4. Refund (minus original shipping cost) or exchange issued upon receipt of returned item.

Exclusions:

• Custom-made, personalized, or final-sale items.
• Damaged items due to customer misuse.

Note:
All refunds are processed to the original payment method within 7–10 business days. Shipping costs are non-refundable.

This policy aligns with Shopline’s standard terms. For details, see Shopline’s Seller Agreement.